Frequently Asked Questions
Find answers to the questions we are asked the most
Our Rock Hill office is located at 1721 Ebenezer Road, Suite #225, Rock Hill, SC 29732. Our Rock Hill office is conveniently located in Village Oaks Professional Park, near Piedmont Hospital, Rite Aid Pharmacy, and Hardees off Herlong Avenue.
Our new Fort Mill location is located at 100 Stone Village Drive, Suite #206, Fort Mill, SC 29708. The Fort Mill office is near Tega Cay Shopping Mall and Walgreens off HWY 160.
Sessions are by appointment only. Evening and Saturday appointments are available.
To request an appointment call (803) 547-7120
As a courtesy (and with your permission), Palmetto Counseling can contact your insurance company to verify benefits for outpatient behavioral healthcare services to determine your co-pay, co-insurance, and the amount of your deductible that must be met before insurance will reimburse for treatment services provided.
We strongly advise that you also contact your insurance company to verify your benefits. If your claim is denied by your insurance company, the client will be responsible for the full amount of all professional fees and charges for services provided.
Please be mindful that your appointment time is reserved exclusively for you and be considerate of others – if you miss your appointment or cancel at the last minute, we will be unable to provide care for another client in your place, and have no way of recovering lost revenue due to “no-shows” or last-minute cancellations.
Therefore, it is our policy that clients provide us with 24-hour advanced notice if you need to change or cancel your appointment. You may be charged a $60 administrative fee for No Show or appointment canceled without providing 24 hours advanced notice.