Frequently Asked Questions

Find answers to the questions we are asked the most

Palmetto Counseling & Consulting Services, LLC is located on 1721 Ebenezer Road, Suite #225, Rock Hill, SC 29732. Our office is conveniently located in Village Oaks Professional Park; which is located near Piedmont Hospital, Rite Aid Pharmacy, and Hardees off Herlong Avenue.
Sessions are by appointment only. Evening and Saturday appointments are available.
To request an appointment call (803) 329-9639
Before requesting an appointment, please contact your insurance company to verify with your insurance that our practice is considered “In-Network” with your insurance plan. If your insurance requires a referral prior to seeing a Specialist, please contact your Primary Care Physician so that you have the referral in hand at the time of your visit.

As a courtesy (and with your permission), Palmetto Counseling can contact your insurance company to verify benefits for outpatient behavioral healthcare services to determine your co-pay, co-insurance, and the amount of your deductible that must be met before insurance will reimburse for treatment services provided.

We strongly advise that you also contact your insurance company to verify your benefits. If your claim is denied by your insurance company, the client will be responsible for the full amount of all professional fees and charges for services provided.

Unfortunately, marriage or couples counseling is considered non-medical / non-clinical and is not covered by major insurance plans.

Please be mindful that your appointment time is reserved exclusively for you and be considerate of others – if you miss your appointment or cancel at the last minute, we will be unable to provide care for another client in your place, and have no way of recovering lost revenue due to “no-shows” or last-minute cancellations.

Therefore, it is our policy that clients provide us with 24-hour advanced notice if you need to change or cancel your appointment. You may be charged a $45 administrative fee for No Show or appointment canceled without providing 24 hours advanced notice.

No. However, we may recommend that you receive a medication evaluation from your doctor/psychiatrist/primary care physician. There are certain mental health conditions such as depression, bipolar disorder, mood disorders and other mental health conditions that are better treated with counseling and medication therapy, than just counseling alone.